Frequently Asked Questions
JoyRidesAZ Scottsdale Tours has the highest operating standards in Old Town Scottsdale. Our Driver’s are safety trained, properly insured, licensed and registered.
~ BEFORE JUMPING ON A GOLF CART ALWAYS, ALWAYS ASK THE PRICE PER PERSON ~
1. Is locally owned and operated
2. Has Commercial Livery Insurance
3. Offers private tours and services only
4. Drivers adhere to the drug and alcohol policy
5. Approved member of Experience Scottsdale Visitor Bureau
6. Registered with the State of Arizona Department of Transportation
7. Properly licensed and an approved vendor with the City of Scottsdale
8. Can provide drivers’ background check required by the State of Arizona
9. Properly insured according to Arizona Department of Transportation requirements
10. Drivers are cleared by Livery Insurance company in ordered to be added on JoyRidesAZ insurance
By booking a Tour or Service with JoyRidesAZ, you voluntarily assume all risks related to exposure to COVID-19.
Are children under the age of 5 years old allowed on the open air vehicles? YES, CAR SEAT MUST BE PROVIDED BY GUEST. Arizona state law prohibits children under the age of 5 years old on open air vehicles without an approved car seat.
Can multiple discounts be combined? No, only one discount per booking.
How can I be reassured that the open air vehicles is properly insured and safe?JoyRidesAZ open air vehicles carry and can provide current documentation. JoyRidesAz is the only company that is locally owned and operated. We are also the only open air vehicles company that is an approved member of Experience Scottsdale Visitor Bureau and approved vendor of the City of Scottsdale. JoyRidesAZ drivers are professional, prompt, knowledgeable, trained, background checked and drug policy compliant.
Do all open air vehicles Owners have a background driver check Policy? JoyRidesAZ drivers have driver background checks, drivers must be approved by the insurance company in ordered to be added to the insurance. JoyRidesAZ drivers are trained, drug policy compliant and can provide documentation. However, it is the responsibility of the individual/company owners and drivers are compliant.
How many can an open air vehicles seat? JoyRidesAZ open air vehicles seat up to 5 guests comfortably with seatbelts.
Is there a weight and space limitation? Open air vehicles feature seats which may not accommodate all guests body dimensions. You know your physical conditions and limitations. If you suspect this experience could aggravate any pre-existing conditions or cause discomfort, please consult an associate before riding.
Do all open air vehicles follow State, City and Insurance regulations? JoyRidesAZ is able to provide documentation if needed. The City of Scottsdale, Arizona Department of Transportation and Arizona Department of Public Safety all have rules regarding how open air vehicles are operated. However, it is the responsibility of the individual owner or company owners to be educated their drivers regarding regulations.
Drivers smoke/vape on carts? NO. JoyRidesAZ has smoke/vape free vehicles.
Do all open air vehicles Owners have a Zero Tolerance Drug Policy? JoyRidesAZ has a ZERO tolerance Drug Policy and can provide documentation. Drug policy is provided on http://www.JoyRidesAZ.com. However, it is the responsibility of the individual/company owners and drivers are up to date with rules and standards.
Do all open air vehicles Owners have a background driver check Policy? JoyRidesAZ drivers have driver background checks, are trained, drug policy compliant and can provide documentation. However, it is the responsibility of the individual/company owners and drivers are compliant.
Are rates per person or flat rate per vehicle?
Always ask the price before taking a ride!! Prices vary depending on group size, type of event, time and Holidays.
Do open air vehicles operate on tips? Rates differ based on vehicles company and individual owners, distance of ride and possible wait time. It’s important to have that discussion with the driver before taking a ride.
Do open air vehicles work for the City and Hotels? No! The open air vehicles do not work for the City or Hotels. The very few open air vehicles companies and many individual owners lease out their carts. JoyRidesAz is locally owned and operated. We are also the only open air vehicles company that is an approved member of Experience Scottsdale Visitor Bureau and approved vendor of the City of Scottsdale. JoyRidesAZ drivers are professional, prompt, knowledgeable, trained, background checked and drug policy compliant.
Are services offered in other cities besides Scottsdale? Yes, we are available to service other areas. Booking is required.
How should I dress? As always, guests should dress comfortably and appropriately for the weather.
Gift Certificates? Yes, just call or email and provide your information. We will provide you with a gift certificate within 72 hours.
No cancellation? Unfortunately, JoyRidesAZ in unable to offer cancellation, but are happy to reschedule based on availability.
Are reservations required? Yes, especially on type of tour and day of the week. Space is limited, some restrictions may apply.
When is payment required? Payment required upon booking.
Are pick up and drop off time scheduled? Yes, a set time frame will be established at the time of booking. Any deviation from that time may result in penalties such as but not limited to reduction in event schedule.
How far in advance is booking required for a tours and transportation? Usually we are available by phone, but the sooner you book the better.
How far in advance is booking required for large groups, Culinary and Tasting Tours? All request should be submitted a minimum of three (3) business days before your special event date and fourteen (14) business days in advance during holiday weekends.